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Thank you for shopping with D L Carter Author. We strive to provide you with the best possible customer experience. If you are not entirely satisfied with your purchase, we're here to help.

  1. Eligibility for Returns:

    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    • Certain products, such as digital downloads or personalized items, may not be eligible for return. Please check the product description or contact us for further clarification.
  2. Returns Procedure:

    • To initiate a return, please contact our customer support team within [number of days] days of receiving your order. Provide your order details and a brief explanation of the reason for the return.
    • Once your return request is approved, we will provide you with further instructions on how to proceed.
  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
    • We recommend using a trackable shipping service and obtaining a shipping receipt as proof of return. We cannot guarantee that we will receive your returned item without proper tracking.
  4. Refunds:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [number of days].
    • Please note that shipping costs are non-refundable.
  5. Exchanges:

    • If you would like to exchange an item for a different size, color, or edition, please contact our customer support team. We will assist you in processing the exchange, subject to availability.
  6. Damaged or Defective Items:

    • In the rare event that your item arrives damaged or defective, please contact us immediately. Provide detailed information and, if possible, attach photos of the issue. We will resolve the matter promptly, either by issuing a replacement or offering a refund.
  7. Contact Us:

    • If you have any questions or concerns about our Returns Policy, please contact our customer support team at [email address]. We are here to assist you and ensure your satisfaction.

Please note that this Returns Policy is a general example and should be customized to fit your specific business needs and comply with relevant laws and regulations. It is advisable to consult with a legal professional to review and adapt the policy accordingly.

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